Activation Officer

Job Summary, Purpose and Scope

Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate.

Duties, Tasks and Responsibilities Definition

Responsible for delivering the system training for new clients.

Identifying customer needs and providing solutions to their problems

Addressing customer complaints and ensuring their issues are resolved promptly and professionally

Keeping track of customer interactions, transactions, comments, and complaints in the customer database

Establishing relationships with customers by regularly following up and making communication personal and customized

Providing feedback to the rest of the company regarding customer concerns and suggestions

Collaborating with the customer services/ sales team to ensure seamless cu...