AD - Delivery Excellence For SAP practice Professional

The DEx Lead is a strategic, lead-level role responsible for driving delivery excellence initiatives, portfolio governance, and quality management practices across ERP and CRM projects. The role involves supporting business units, leading a team, and collaborating with leadership to implement best-in-class delivery standards, frameworks, and innovation practices.

Key Responsibilities:

• Provide support to business development activities including RFP responses, solution reviews, due diligence, and customer engagement lifecycle.
• Assist in standardizing contracts, reviewing critical commitments, and enabling compliance tracking.
• Implement mature delivery practices, tools, standards, and models (CMMI, ISO) for ERP/CRM product suites like Oracle, SAP, PEGA, Salesforce.
• Facilitate delivery governance, performance reporting, and SLA monitoring across projects, programs, and portfolios.
• Drive risk management practices, includi...