Ad Operations Operations Manager (SDM)

Ad Operations Operations Manager (SDM)

Location: Kuala Lumpur, Malaysia (Work from office)

24/7 Rotational project

Preferred Immediate Or Short Notice Period

Job Summary

This leadership role combines strategic client governance with rigorous operational project management. You will own the overall health of the engagement—managing the client relationship, financial outcomes, and service levels (Program)while simultaneously driving process innovation, platform migrations, and workflow efficiency (Project). You are the bridge between the client's executive team and our 24/7 delivery hubs.

Key Responsibilities

• Strategic Client Governance (Program Focus):
• Relationship Management: Serve as the primary strategic partner for client stakeholders. Lead Monthly and Quarterly Business Reviews (MBR/QBRs), translating operational data into business insights.
• SLA & KPI Owners...