Admin Associate

1. Contact clients via phone, email, or written correspondence to follow up on overdue accounts.

2. Review accounts to determine past-due balances and take appropriate action.

3. Negotiate payment terms and schedule payment arrangements with clients.

4. Maintain and update customer records with payment status and collection efforts.

5. Coordinate with the accounting or finance department to resolve discrepancies.

6. Prepare regular reports on collection status and performance metrics.

7. Escalate unresolved cases to appropriate departments or management.

8. Ensure compliance with company policies, industry standards, and legal regulations during collection efforts.