Admin Associate

Responsibilities:

Report directly to the Assistant General Manager.

Answer client inquiries on the several services provided by the organization.

Provide accurate information to clients on policies, procedures and service.

Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.

Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.

Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.

Assist with the sales team when required.

Participate & represent on behalf of the company's services with confidence.