Admin Associate

Responsibilities:

Report directly to the Assistant General Manager.

Answer client inquiries on the several services provided by the organization.

Provide accurate information to clients on policies, procedures and service.

Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.

Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.

Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.

Assist with the sales team when required.

Participate & represent on behalf of the company's services with confidence.

Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Any other duties assigned.

Requirements:

years of experience in an operational capacity in customer service and administrative roles.

Diploma or Degree in any field would be advantageous.

Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered.

Takes initiative and able to be flexible while adhering to SOPs at the same time.

Proficiency in Microsoft Office Suite applications.

Good command of English (Written & verbal).

Experience in healthcare would be advantageous.

days work week including Saturdays.

Must be ready to answer client queries at any time.

Singaporeans only.

Benefits:

Attractive base salary and excellent incentive model.

Great opportunity for career development in a growing market and company.

Industry-specific training and coaching by a highly experienced team.

days annual leave.

Name: Muhammad Asraf Bin Mohd Jabbir

EA Reg no.: R