Admin & Data Entry Consult. L1

Customer Service Officer – Energy Distribution
Permanent Part-Time – 35 Hours per Week

Are you an experienced customer service professional with a background in the gas and/or electricity sector? We’re looking for a Customer Service Officer to join our Energy Distribution support team, providing a mix of front‑of‑house and back‑of‑house assistance across billing, service and operational enquiries.

About the Role

In this role, you will:

• Handle and resolve retailer and network user billing, service, and operational enquiries in line with regulatory and commercial requirements
• Apply documented procedures to ensure retailer and customer requests are processed accurately, efficiently, and within agreed timeframes.
• Assist in the co‑ordination and processing of new service requests, supporting customers, retailers, and field service teams throughout the connection lifecycle
• Provide comprehensive support to energy retailers, ensuring clear communication regarding service orders, metering, outages, and account changes
• Build and maintain strong working relationships through proactive and professional communication with internal support teams, retailers, and key distribution stakeholders
• Identify and escalatae technical or complex issues where necessary, ensuring a timely and customer‑focused resolution
• Contribute to continuous service improvement by sharing feedback, recognising process gaps and suggesting enhancements to improve workflow and customer outcomes

Role Details

• Start Date: Wednesday 28 January 2026
• Location: Docklands Offices (training on‑site, then hybrid: approximately 1 day per week in office)
• Hours: Monday to Friday, rotating roster between 8:00am–6:00pm
• Contract: Permanent Part‑Time, 35 paid hours per week (with flexibility to work additional hours if required)
• Pay Rate: $26.70 per hour + superannuation + leave entitlements
• Training: Two weeks of structured on‑the‑job training
• Additional Perks: Reward & Recognition program, social club, global career development pathways

All applicants will be required to complete a criminal history check (conducted by us). Employment offers are subject to a satisfactory result.

What We’re Looking For

• Customer service, administration or data entry experience in the Utilities sector (Gas and/or Electricity) – highly regarded
• Proficiency with Microsoft Excel – advantageous
• Strong communication skills (written and verbal)
• High attention to detail with accurate data entry capability
• Good time management and the ability to prioritise workload
• Ability to work autonomously and contribute to a team environment
• Sound judgment, problem solving skills and resilience
• Flexibility to switch between tasks to meet regulatory deadlines

Apply Now

If you’re looking to build your career with a global organisation in a supportive and engaging environment, we encourage you to apply as soon as possible.