Admin IT

Job Summary

We are looking for a highly skilled IT Administrator to serve as the first point of contact for customers requiring technical assistance. The ideal candidate will have strong troubleshooting skills, experience with hardware and software configurations, and the ability to provide remote support for various IT systems. This role requires excellent customer service and problem-solving skills, along with a willingness to work onsite during night shifts.

Key Responsibilities

• Act as the first point of contact for customers requiring technical assistance.
• Provide remote support for desktops, servers, printers, and connected devices.
• Troubleshoot issues related to shared resources, hardware, and software configurations.
• Manage OS updates, software/firmware patches, and perform installations.
• Identify and escalate major incidents following IT escalation protocols.
• Document all actions using the...