Administrative Arranger

Administrative Arranger / Client Services Coordinator – Bilingual (Mandarin & Cantonese)

West Sydney | Full-time | Office-based
 

MAYDAY Recruitment is partnering with a highly respected, long-established organisation within the funeral and end-of-life services sector to recruit an Administrative Arranger / Client Services Coordinator based in Fairfield, West Sydney.

This is a front-facing, office-based role supporting families through funeral arrangements while coordinating all administrative and logistical requirements. You’ll be joining a close-knit, self-sufficient team known for its stability, strong culture, and supportive leadership.

Mandarin and Cantonese language skills are essential.  Vietnamese language skills are highly regarded.

The role

This position plays a key role in supporting families and the wider team by ensuring all arrangements are handled with care, accuracy, and professionalism.

Responsibilities include:

• Meeting with families and supporting them through funeral and service arrangements

• Managing inbound enquiries with empathy and professionalism

• Coordinating bookings, schedules, and service logistics

• Preparing and processing documentation, records, and service details

• Managing data entry and administrative tasks for the wider team

• Liaising with internal operational teams and external service providers

• Ensuring all arrangements meet legislative, procedural, and compliance requirements

• Maintaining strict confidentiality and sensitivity at all times

• Open to attending and assisting with temple and funeral services (full training provided)

The majority of services are Buddhist, and many arrangements are conducted in languages other than English.

About the team & environment

• Team of 6, operating independently from a well-presented, two-storey facility

• On-site mortuary, with all arrangements and services run in-house

• Exceptionally stable team, with tenure ranging from 5 to 20 years

• Supportive Area Manager with 17 years’ industry experience

• Calm, training-focused Location Manager dedicated to onboarding and development

• Strong, inclusive, family-style culture with regular team lunches and celebrations

• Positive, collaborative environment with no red flags or internal politics

This role is becoming available due to an upcoming retirement, making it a rare opportunity to join a team that hasn’t needed to hire in years.

About you

You’ll be a calm, organised, and emotionally intelligent administrator who is comfortable in a client-facing role.

You will bring:

• Fluent Mandarin and Cantonese (essential)

• Strong administration, coordination, or customer-facing experience

• Excellent communication skills and the ability to handle sensitive conversations

• High attention to detail and strong time management skills

• Confidence using Microsoft Office and internal systems

• A professional, empathetic, and composed approach

Candidates from retail, hospitality, sales, healthcare, or other service-focused environments are strongly encouraged to apply.

Hours & flexibility

• 39 hours per week

• Typical roster: 8:40am–5:30pm

• Flexible start/finish times available (e.g. 8:00–4:00 or 7:30–3:30)

• Occasional standby and weekend work, shared across the team

• Support always available, with someone on-site or at head office at all times

Why this role

• Join one of the most respected and established providers in NSW

• Rare opportunity due to retirement, not turnover

• Meaningful, people-focused work with real purpose

• Supportive training environment with long-term career stability

• Work within a culturally rich, close-knit, and genuinely caring team

If you’re a bilingual administrator who values structure, empathy, and long-term stability, we’d love to hear from you.

👉 Apply via MAYDAY Recruitment.