Job Description
Position Title: Front desk officer (FDO)
Duty Station: Beirut, Lebanon
Reporting to: Dermatology clinic
1. Background
This is a leading dermatology center that provides high-quality clinical care, with a strong focus on patient-centered service and medical excellence. The FDO plays a vital role in ensuring a smooth, welcoming, and professional front-desk experience.
2. Purpose of the Position
The FDO will be responsible for managing the clinic’s front desk, providing exceptional service to patients, coordinating appointments, handling communications, and supporting the clinic’s daily administrative operations.
3. Key Responsibilities
•Greet and welcome patients and visitors in a warm and professional manner.
• Manage patient appointments, bookings, confirmations, and cancellations.
• Sending and receiving office correspondence and setting appointments promptly and courteously.
• Provide patient service support by responding to inquiries and resolving issues in a timely manner.
• Maintain electronic patient records and ensure confidentiality at all times.
• Coordinate patient flow within the clinic to ensure timely consultations.
• Collect payments and manage cash register reconciliation.
• Ensure the front desk and waiting area are tidy, organized, and presentable.
• Coordinate with inventory monitoring and office supplies.
• Support the clinic team with administrative tasks as needed.
• Report urgent matters and operational issues to the Clinic Manager.
4. Required Qualifications and Skills
• Bachelor’s degree in business administration, TS in Secretariat or similar. Any additional healthcare related diploma is an asset.
• Minimum 2 years of experience in a similar role, preferably in a clinic or healthcare setting.
• Excellent interpersonal and communication skills.
• Fluent in Arabic and proficient in French and English.
• Strong organizational skills and attention to detail.
• Good command of Microsoft Office and clinic management software (training can be provided).
• Ability to maintain professionalism, discretion, and confidentiality.
5. Working Hours
Full-time position with flexibility to work extended hours based on clinic needs.
Duty Station: Beirut, Lebanon
Reporting to: Dermatology clinic
1. Background
This is a leading dermatology center that provides high-quality clinical care, with a strong focus on patient-centered service and medical excellence. The FDO plays a vital role in ensuring a smooth, welcoming, and professional front-desk experience.
2. Purpose of the Position
The FDO will be responsible for managing the clinic’s front desk, providing exceptional service to patients, coordinating appointments, handling communications, and supporting the clinic’s daily administrative operations.
3. Key Responsibilities
•Greet and welcome patients and visitors in a warm and professional manner.
• Manage patient appointments, bookings, confirmations, and cancellations.
• Sending and receiving office correspondence and setting appointments promptly and courteously.
• Provide patient service support by responding to inquiries and resolving issues in a timely manner.
• Maintain electronic patient records and ensure confidentiality at all times.
• Coordinate patient flow within the clinic to ensure timely consultations.
• Collect payments and manage cash register reconciliation.
• Ensure the front desk and waiting area are tidy, organized, and presentable.
• Coordinate with inventory monitoring and office supplies.
• Support the clinic team with administrative tasks as needed.
• Report urgent matters and operational issues to the Clinic Manager.
4. Required Qualifications and Skills
• Bachelor’s degree in business administration, TS in Secretariat or similar. Any additional healthcare related diploma is an asset.
• Minimum 2 years of experience in a similar role, preferably in a clinic or healthcare setting.
• Excellent interpersonal and communication skills.
• Fluent in Arabic and proficient in French and English.
• Strong organizational skills and attention to detail.
• Good command of Microsoft Office and clinic management software (training can be provided).
• Ability to maintain professionalism, discretion, and confidentiality.
5. Working Hours
Full-time position with flexibility to work extended hours based on clinic needs.
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