Administrative Assistant III- Liver & Pancreas Transplant Surgery (Westwood)

Description Under the general supervision of the Manager, perform the functions of receptionist, pre-register all new patients, assess new patients for insurance pre-certification; encounter all patients using the Care Connect system, update demographic and insurance data as necessary; prepare billing and medical record documents for pt. visits; communicate with back office staff regarding problems and specific circumstances; collect charge documents on a daily basis and screen for completion; perform appointment scheduling tasks in the Care Connect system for those physicians and clinics assigned; perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and scheduling appointments with other offices/departments; provide prompt and courteous telephone communications; assist in collection and collation of census data; schedule all outpatient clinic visits for all physicians who utilize the multidisciplinary center; and perform other duties as assigned by the Manager, Administrative Nurse or Supervisor. Salary Range: $30.36- $43.49 Qualifications Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel. required Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent. required Ability to use diplomacy and respect confidentiality in sensitive situations. required Skill in working independently and following through on assignments with minimal direction. required Experience with Care Connect. desired Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload. required Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community. required Oral and written communication skills to convey information clearly to patients, faculty and staff. required Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system. desired Knowledge of the hospital computer system for appointment scheduling, pre-registration. desired Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person. required Typing skills sufficient to input verbal or written data with accuracy and speed. required Ability to work with frequent interruptions. required Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones. required UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.