Job Description

Administrative AssistantThe administrative assistant role at SERVPRO involves a combination of general office management and industry-specific coordination to support fire and water restoration projects. Because franchises are independently owned, specific duties vary by location, but standard responsibilities for 2026 typically include: Primary Responsibilities

  • Job & Crew Coordination: Receiving and dispatching lead calls and job referrals while coordinating crew schedules to ensure a timely response to emergencies.


  • Documentation & File Management: Managing Work-in-Progress (WIP) boards, completing internal job file quality reviews, and preparing job paperwork for estimators.


  • Customer Service: Acting as the first point of contact for clients in high-stress disaster situations, providing professional assistance via phone and email.


  • Administrative Support: Performing fundamental daily tasks suc...
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