Administrative Assistant

DESCRIPTION

 Radisson Hotel Group, one of the most dynamic hotel companies in the
world is looking for a trainee in the Loyalty Marketing Department.

KEY RESPONSIBILITIES:

- Supporting the loyalty marketing team with daily activities to
further engage and activate members of the loyalty program with Radisson brand.

- Follow customer lifecycle including acquisition, engagement, loyalty,
and retention campaigns of the global loyalty program.

- Ensure customer enrolment journey is well executed on all
touchpoints by providing support to web and operations team.

- Assist quality loyalty team in follow up of customer questions
and feedback to continuously improve the program and benefits offered to
members.

- Provide a weekly competitive analysis and benchmark against
competitors for EMEA and APAC

- Support loyalty managers in monthly reports and presentations
preparation around loyalty activity.

- Establish and maintain archive of presentations, marketing
materials and communications accessible to all internal stakeholders under
central Intranet website.

- Maintain up to date promotional folders that demonstrate all
marketing activities and coverage, such as advertisements, inclusion in partner
newsletters.

- Work with the Digital Marketing team to set up online offers.

- Support hotels with Loyalty queries or questions related to Loyalty.

- Support B2B Loyalty team with operational task and database cleanup.

- Play an active role and contribute ideas to the Trainee Scheme
at Radisson CSO

A SUCCESSFUL CANDIDATE IS (A)/HAS:

- Has to be enrolled in a school program in order to be eligible
for the internship.

- Fluent knowledge of English both written and spoken.

- Proficiency in English and excellent writing skills.

- Good communication and social skills

- Good team player

- Trustworthy

- Well organized with an eye for detail – keep deadlines.

- Flexible and co-operative

- Excellent computer skills (Microsoft Office, mainly Excel, Word,
Powerpoint)

- Flexible and has an innovative approach to working.

- Able to work under pressure and independently.