Job Description

Responsibilities : Review, analyze, process and document parts requests in an accurate and timely manner according to company standards. Assist Repair Superintendent with closing repairs and scheduling. Process Non-Billable Repairs. Task Repair Technicians to upcoming assigned jobs. Process Repair payroll. Review Dispatch callback report to identify all callbacks held for morning service. Review unassigned tickets with service superintendent or service manager. Review and update Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM. Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching. Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order . Maintain and track field employee vacations requests and enter into Ops tracking system. Act as liaison between the branch operations and r...

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