Administrative Assistant

• Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:

-Liaises with outsource partners supporting the HPC service, quality assurance, service improvement, monitoring of fulfilment rate, incident reporting and feedback management.

• Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.

• Work closely with outsourced partners to provide patient information and facilitate the scheduling of visits.

• Contacts HPC clients to address their queries or concerns, including complaints and feedback.

• Maintains a database of all HPC referrals and admitted HPC clients.

• Ensures billing reports for partners are accurate before payment.

• Submits attendance information to the ILTC portal for service subvention claims.

• Support the Executive in managing and implementing any changes to HPC's service requirements.

• Onboarding and admission of referred clients within service requirement, such as explaining to patient or next-of-kin and completing the following documentation:

• Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/ nurse clinician)

• Financial counselling - estimated fee, payment mode, collection of deposit, various healthcare subsidy scheme e.g. Means Testing, ILTC Drug Subsidy, Seniors Mobility Fund.

• Consent for the use of Personal Data.

• Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc

• Rostering and oversight of HPC staff schedules, fulfilment and performance.

• Support other administrative services such as home medical, home therapy or home nursing, call centre, referral submission and surgical store when required.

• To undertake any other duties as requested by the said reporting officer.

Qualifications

• GCE 'O' / 'A' Levels or Diploma
• Minimum 3-year experience in administrative work.
• Working experience in Healthcare industry will be advantageous.
• Proficient in Microsoft Office
• Possess good telephone etiquette and positive attitude.
• Ability to multi-task, helpful, friendly, takes initiative to improve services.
• Organized, meticulous, and responsible with tasks entrusted