Administrative, Classroom Planning and Scheduling

Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

• Schedule classes throughout the year for each product type under their purview.
• Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.
• Track and monitor enrolment rates.
• Respond, monitor and follow up on un-planned scheduling requests.
• Monitor and report on utilisation rate, cancellations and sufficiency of capacity.
• Work with stakeholders to inform learners on class postponement or cancellations.

Ensure administrative activities are completed timely:

• Course code creation in the system.
• Processing of payment to Trainers (honorarium) and Partnership Fees.
• Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.
• Submit any reports (as required)

Perform data-driven analysis to support stakeholders in optimise resources:

• Classify courses based on slow/fast movers, and evergreen demand.
• Analyse trends to determine sufficiency of resources/capacity.
• Analyse trends to determine and optimise utilisation by time periods and venues.
• Perform cost-benefit analysis to prioritise resource allocations.
• Perform forecasting to ensure schedules closely matches market demand.

Manage Stakeholders

• Participate in weekly class review discussions.
• Review S&OP data trends to advise Product Managers on adjusting schedules.
• Communicate with stakeholders to provide prompt and relevant updates.
• Review feedback from internal stakeholders on planning and scheduling improvements

Support Product and Services Improvements

• Conduct frequent reviews of trainer and equipment availability with Heads of Product.
• Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.
• Conduct frequent reviews of customer needs with Account or Sales Managers.
• Provide feedback to internal venues, service delivery and trainers.
• Provide feedback to internal stakeholders on take-up rates and cancellations.

Requirements

• Minimum Diploma qualifications
• Good planning and coordination skills.
• Proficient in Microsoft Excel and Outlook.
• Team player.
• Other Preferred Attributes:
• Prior experience reading/analysing reports from Power BI or Tableau.
• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).