Administrative Executive (Customer Services Centre)

What The Role Is

As a Customer Service Executive in the Home Ownership Eligibility Department of HDB, you will be part of the team that guides flat buyers and sellers in their respective home ownership journeys by meeting their information needs and addressing their queries with empathy.

What You Will Be Working On

• Provide advice on the policies and processes for the purchase of new flats, sale/purchase of resale flats and application for HDB housing loan via call, email or text messaging
• Promote and guide the public on the use of HDB’s digital platforms and e-Services
• Deliver positive service experience, address queries effectively and accurately as well as elevate requests for prompt resolution if needed
• Document enquiries succinctly for reporting and analysis
• Work as a team to ensure key performance indicators and service standards are met
• Engage actively in initiatives for process improvements...