Administrative Support V - Resolutions Specialist

Your Opportunity:

Alberta Health Services (HR Shared Services) is seeking a highly organized, customer service–driven individual for the role of Resolution Specialist within the Human Resources Contact Centre (HRCC) team. The Administrative Support V – Resolution Specialist provides a full range of HR information by analyzing, investigating, and resolving a broad range of issues raised by employees, operational leaders, and Human Resources Business Partners (HRBPs).
The successful candidate will be fluent in organizational policies and procedures, collective agreements, and HR best practices to deliver well-informed solutions. This role requires the ability to build and maintain strong working relationships with internal stakeholders and external third-party providers to ensure timely issue resolution. The Resolution Specialist acts as a subject matter expert with in-depth knowledge of multiple HRSS functional areas and systems, demonstrating the ability to wo...