Job Description
DESCRIPTION Employee case management SIM-T mailbox Process reimbursement benefit adjudication for the documents Process manual enrollment withdrawal Process vendor payroll reporting Perform audits and control checks Demonstrate Bias for action by timely completing the assigned benefits processes with 100 accuracy Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees Demonstrate Ownership by reviewing process documentation and making updates on a regular basis Provide required support to SME Team Manager for Dive deep into data and benefits stats reporting Liaise with internal support teams like Payroll Employee resource center Exits On boarding team etc and external stake holders Insurance vendors for resolving employee queries and complete administrative...
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