Administrator

Stavanger
2.5-5 Years
Norway
**No. of Positions**
1
**Job Description (Posting).**
JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
**Qualification**
B-Tech
**Employee Group**
Business Line FT
**City**
Stavanger
**Entity**
INFRA
**Auto req ID**
BR
**Expected Date of Closure**
28-Jan-2025
**Reporting Manager Designation**
Deputy Manager
**Skill (Primary)**
DWP-FSS-Desk Side Services
**Skill Level 3 (Secondary Skill 1)**
Cloud Services-Platform Engineering-Rep...