Job Description
1.Warm Greeting & Inquiry Handling
Welcome students and parents with professionalism, creating a positive first impression.
Listen attentively to concerns and respond promptly to queries via walk-ins, calls, or emails.
Ensure high visitor satisfaction by providing accurate and professional assistance.
2.Information Management
Maintain updated FAQs, brochures, and program details.
Provide accurate information about tuition and entrance programs, policies, and facilities.
3.Admissions & Enrolment Support
Guide parents and students through the admission process.
Ensure accurate documentation, timely follow-up, and completion of admission formalities through students portal
4.Payment Handling & Fee Management
Collect fees, issue receipts, and maintain transparent records.
Ensure timely handover of payments to the Finance Department.
Assist parents with fee structure, payment plans, and scholarships.
5.Records Maintenance
Maintain and update student profiles in portals or records, tracking student progress, managing fee collection details, and handle overall centre data management.
Program Familiarization & Communication
Develop strong knowledge of Organization's courses, curriculum, and support systems.
Effectively promote program highlights, success stories, and key differentiators.
6.Financial Assistance & Support
Guide students/parents in applying for scholarships .
Verify applications and maintain accurate financial aid records.
7.Administrative & Operational Coordination
Maintain admission and financial records with accuracy.
Support review meetings, events, and academic coordination tasks.
8.Refund
direct meet the customers for the refund cases, still the customers are not retaining mark them in the portal, mark the date correctly, maintain the proper records
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