Admissions Counselor

We are hiring Admission Counselor for Chandigarh University.

Experienced candidates are preferred.

Key Responsibilities:

Counseling & Guidance :

• Assist prospective students and their parents in understanding the admission process.
• Provide detailed information about available courses, programs, eligibility criteria, and fee structures.
• Guide students in selecting the most suitable courses based on their interests and academic background.

Handling Inquiries :

• Manage inbound calls and emails, responding to inquiries about admission, programs, and university facilities.
• Address queries regarding the university's infrastructure, faculty, placement opportunities, etc.

Data Entry & Documentation :

• Maintain and update records of student inquiries, applications, and follow-ups.
• Enter and update student data in the system as part of the admission process.

Follow-Up Calls :

• Conduct follow-up calls to potential candidates who have shown interest in applying, providing them with additional information as needed.
• Keep track of applicants' progress and assist them in completing necessary documentation for admissions.

Lead Generation :

• Generate leads through outbound calling, and promotional activities.
• Follow up on leads, ensuring a higher conversion rate from inquiries to enrollments.

Coordination :

Collaborate with other departments, such as the academic department and the admissions office, to ensure smooth communication and process flow.

Assist in organizing admission-related events like counseling sessions, webinars, and seminars.

Feedback & Reporting :

• Collect feedback from students and parents regarding the admission process and provide insights for improvement.

• Report on key performance metrics such as conversion rates, call outcomes, and student feedback to senior management.

Qualifications and Skills:

• Educational Qualification : A bachelor's degree in any discipline (preferably in education, business, or a related field).
• Experience : Prior experience in tele-counseling, sales, or customer service is preferred but not mandatory.

Skills :

• Excellent communication and interpersonal skills.
• Ability to handle multiple calls and inquiries efficiently.
• Strong problem-solving and decision-making abilities.
• Basic knowledge of computers and CRM software (Customer Relationship Management).

Personal Attributes:

• Empathy : Ability to understand the needs and concerns of prospective students and guide them accordingly.
• Goal-Oriented : Ability to meet targets in terms of lead generation, follow-up, and conversion rates.
• Patience : As tele-counseling often involves answering repetitive questions and handling various concerns, patience is a key quality.

Salary - 25,000 to 32,500 + incentives + free transport facility

Interested candidates can share CV at

Regards

Riya Sharma

Senior Executive- HR