Admissions Operations Leader

Role Overview:

The Manager – Admissions & Operations is responsible for driving admissions targets, managing the admissions team, overseeing office operations, and ensuring smooth post-sales processes. The role requires strategic planning, team leadership, field supervision, and analytical insights to enhance business performance and maintain high standards of process compliance.

Key Responsibilities:

1. Admissions & Sales Management

• Achieve admission targets while ensuring quality post-sales follow-up.
• Generate leads through calls and other channels, and monitor conversion ratios for each team member.
• Allocate units effectively and track performance metrics.
• Ensure timely and accurate CUIMS/UIMS data entry and reporting.
• Monitor the role and tasks of Admission Counsellors to ensure efficiency and accountability.

2. Team Leadership & Training

• Define territories, set targets, and create weekly plans for each manager.
• Support team members in the field at least 3 days a week while focusing on personal territory 3 days a week.
• Conduct field training for new employees and provide ongoing coaching.
• Recommend or discommend team members based on individual monthly performance.
• Provide school lists and work plans month-wise for each team member.
• Conduct daily fast-track sessions with the team and twice-weekly Skype reviews.
• Ensure adherence to all organizational policies, processes, and discipline.

3. Office & Administrative Management

• Oversee office operations, including asset management, finances, and marketing collaterals.
• Track inventory and raise requirements for team members at least 10 days in advance.
• Maintain regular communication with leadership, including weekly review meetings with Zone Manager (ZM).

4. Analysis & Strategy

• Monitor competitor activity and analyze business strategies in the market.
• Develop analytical skills to assess team performance and improve business outcomes.
• Conduct random checks (thank-you calls, feedback calls) to verify authenticity of field visits.
• Ensure proactive planning, supervision, and process adherence to drive operational excellence.