Adobe Process

Key Responsibilities:

• Handle inbound customer inquiries and provide support via voice calls for Adobe-related products, services, or accounts.
• Assist international customers with troubleshooting, product usage, account management, and general queries pertaining to the Adobe ecosystem.
• Document customer interactions, issues, and resolutions accurately in the designated system.
• Maintain a high level of customer satisfaction by delivering professional and efficient support.
• Adhere to process guidelines and service level agreements (SLAs).
• Collaborate with team members and escalate complex issues when necessary to ensure timely resolution.

Background & Skills:

• Any Graduate degree (with or without prior experience).
• Excellent English communication skills (verbal) with clarity and fluency to interact with international customers.
• Strong listening com...