Job Description

Description

The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.

Core Accountabilities:

  • Standard Product Work Shops – Training.
  • In-Depth Product Reviews - White Board (Chalk Talk) Sessions.
  • Health Checks / Assessments.
  • Product Upgrade / Migration Assessments.
  • Standard Advisory request handling.

Required Experience:


• Key technical resource for the customer
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
• Join a highly motivated team of leading industry experts
• Visit customers to train them and share industry and development expertise
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience...

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