Job Description
**Job Title:** Advanced Associate, Customer Service
**Description:** In this role, You will be is responsible for managing day-to-day service delivery, ensuring customer satisfaction, and supporting internal teams by streamlining processes. This role aligns to industry titles such as Customer Service Operations Executive, Customer Service Operations support administrator, or Customer Service specialist.
**The Role:**
The role focuses on resolving customer queries, overseeing service workflows, coordinating with cross-functional teams, and ensuring service excellence.
**Key Responsibilities**
**1. Customer Support & Issue Resolution**
+ Act as the primary point of contact for customer inquiries, escalations, and service-related requests.
+ Ensure timely and accurate resolution of customer issues through email, phone, and ticketing systems.
+ Maintain high levels of customer satisfaction through proactive communicati...
**Description:** In this role, You will be is responsible for managing day-to-day service delivery, ensuring customer satisfaction, and supporting internal teams by streamlining processes. This role aligns to industry titles such as Customer Service Operations Executive, Customer Service Operations support administrator, or Customer Service specialist.
**The Role:**
The role focuses on resolving customer queries, overseeing service workflows, coordinating with cross-functional teams, and ensuring service excellence.
**Key Responsibilities**
**1. Customer Support & Issue Resolution**
+ Act as the primary point of contact for customer inquiries, escalations, and service-related requests.
+ Ensure timely and accurate resolution of customer issues through email, phone, and ticketing systems.
+ Maintain high levels of customer satisfaction through proactive communicati...
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