Advanced Associate, Customer Success

Job Title: Advanced Associate, Customer Success

We are looking for a proactive, adaptable, and highly organized individual to join our team.

Key Accountabilities

• Ensure a high standard of customer service is maintained at all times.
• Deliver high quality and accurate work, with meticulous attention to detail.
• Liaise with peers, customers and internal teams via Microsoft Teams, phone and email.
• Develop and maintain a professional working relationship with internal and external customers.
• Deliver processes to meet service level agreements.
• Effectively elevate any concerns/issues to the team manager or team leader.
• Embrace the Pearson Essential Behaviours.
• Actively participate in team meetings and review process.

Process Specific

• Conduct accurate and efficient verification checks for each application.
• Resolve queries from external teams and...