Job Description

Achieve Technical Excellence

Job Description:

We are seeking a Senior Technical Support Engineer to join our team. The ideal candidate will have 2–4 years of experience in technical support and a solid understanding of blockchain and Web3 technologies.

Key Responsibilities:

  • Troubleshoot escalated cases with precision and speed.
  • Mentor junior team members to enhance their skills and knowledge.

Skillset Required:


     
  1. Technical expertise in blockchain and Web3 technologies.
     
  2. Familiarity with customer support principles and practices.
     
  3. Candidates should be comfortable managing urgent requests, responding promptly to queries, collaborating effectively with multiple departments for successful outcomes, mentoring junior engineers to improve the efficiency of issue resolution processes within an organization..
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