Advanced Support Engineer

Office based 4 days per week

Must speak English and local language

Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. 

We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers. 

As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while providing best in class technical solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment. 

For this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as stron...