Job Description
Technical Support Specialist Job Description
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. This is an excellent opportunity for individuals who are passionate about technology and enjoy helping customers solve issues.
About the Role:
- Provide high-quality, multi-channel customer support (email, messaging, and phone) that meets client standards for productivity and customer satisfaction.
- Prioritize and organize customer support tickets effectively.
- Maintain in-depth knowledge of Client's products and identify optimal solutions, tracking any bugs and suggesting UX improvements across brands.
- A minimum of experience in technical support or similar roles.
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