Job Description
Acara Solution is seeking an Advanced Technical Service Associate for our client, located in
Scottsdale, AZ.-
Provides technical support to field engineers, technicians, engineers, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and wireless systems.-
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.-
Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.-
Involved in customer installation and training.-
Provides support to customers/users where the product is highly technical or sophisticated in nature.-
The position generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems-level software, where the user has a technical b...
Scottsdale, AZ.-
Provides technical support to field engineers, technicians, engineers, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and wireless systems.-
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.-
Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.-
Involved in customer installation and training.-
Provides support to customers/users where the product is highly technical or sophisticated in nature.-
The position generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems-level software, where the user has a technical b...
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