Job Description


Description

Acara Solution is seeking an Advanced Technical Service Associate for our client, located in Scottsdale, AZ.

  • Provides technical support to field engineers, technicians, engineers, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
  • Involved in customer installation and training.
  • Provides support to customers/users where the product is highly technical or sophisticated in nature.
  • The position generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with sy...

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