Advertiser Support Consultant with Arabic

On-site | Lisbon, Portugal
Work Model:
100% On-site

Domain:
Social Media Advertising | B2B Advertiser Support

Role Overview

We are hiring an
Arabic-speaking Advertiser Support Consultant
to support business clients of a
leading global social media platform
.

This role is designed for professionals with hands-on experience in
paid digital campaigns
who can combine technical troubleshooting with consultative customer support to drive advertiser success.

Key Responsibilities

• Proactively identify service gaps and implement improvements to elevate the advertiser experience
• Provide end-to-end product and campaign troubleshooting via email and chat
• Take full ownership of advertiser cases, coordinating with internal Product Operations and Engineering teams to resolve technical, product, or policy-related issues
• Maintain high customer satisfaction through clear, structured, and consistent com...