Job Description


Position: Advertising Technical Support Specialist

Location: Chácara Santo Antônio (Zona Sul); São Paulo, SP (On-site)

General description:

As an Advertising Technical Support Specialist, you'll respond to technical inquiries related to hardware, software, and other designated client products. You'll support external users by addressing questions, resolving technical issues, and ensuring an exceptional customer experience. Working closely with the Sales Department, you'll help create outstanding experiences for the world's largest social media platform.

Requirements

  • Portuguese: C1 level or higher (written and spoken)
  • English: B2 level or higher (written and spoken)
  • High school diploma required
  • Previous experience as a Technical Customer Consultant, Help Desk Agent, or IT Support Specialist
  • Minimum 1 year of experience in customer service or sales
  • Proven ability to meet or exceed personal and tea...

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