Job Description
Description
The Advisor II, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.
Essential Functions/Core Responsibilities
- Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
- Perform tasks that are not always clearly defined yet are part of a regular workflow
- Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Prepare complete and accurate work including appropriately notating accounts as required
- Maintain basic knowledge of client products and/or services
- Operate computer to key and/or verify information
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