Affordplan-Assistant Area Manager

Affordplan® is a platform that enables financial planning for healthcare access to a family.

Partnered with 150+ hospitals across the country and has touched over 5,00,000 lives, Affordplan®

is making medical care accessible to more and more families in India.

Assistant Area Manager (AAM) Hiring & Induction Module

Key Responsibilities of AAM

1. Analyze Work Processes: Understand and evaluate current workflows within the unit to identify

inefficiencies and areas for improvement.

2. Identify Gaps: Monitor operations to spot gaps in service delivery or patient experience.

3. Develop Reporting Structures: Maintain effective formats for clear visibility into unit performance.

4. Unit-Level Insight: Maintain deep understanding of unit functioning and challenges.

5. Team Coordination: Support FCs, ensure SOP adherence, and maintain communication quality.

6. Data-Driven Decision Making: Use data to optimize processes.

7. Training & Mentorship: Guide and upskill team members.

8. Escalation Handling: Resolve issues promptly before reaching management.

9. Attire Monitoring: Ensure grooming and dress code adherence.

10. Zimyo Attendance: Monitor and correct attendance irregularities.

Training & Development Module
Training Schedule:
- Day 1: Joining Formalities
- Day 2–5: Classroom Training
- Day 6–12: On-Ground Training (OGT)

Training Content Includes:
• Product Knowledge (Swasth, Maternity, Medicine Delivery, Lab at Home)
• Sales Operations (Refund, Reversal, Kit Cancellation)
• Sales Strategies & Techniques
• Floor Mapping & FC Placement
• Driving Lab and Pharmacy spends
• Team Building & Motivation
• Relationship-Building with Hospital Staff

Post Training Checklist:
✔ Zimyo, ID & Attendance Setup
✔ FC & Hospital Introductions
✔ SaaS and Report Familiarization
✔ Refund/Reversal & Floor Planning
✔ Data Analysis & Sales Reporting
✔ Relationship Management