Affordplan- Assistant Area Manager (Team Lead)

Role  - Assistant Area Manager(Team Lead)

Location  -Ghaziabad

Experience - 5-6 Years

About  - Affordplan is a leading healthcare payment platform, offering the Swasth product that enhances patient
engagement and helps them save on medical expenses. With a presence in 32 cities and partnerships
with 100+ hospitals, Affordplan is a funded startup planning to expand its portfolio.

Responsibilities -

1. Analyze Work Processes: Understand and evaluate current workflows within the unit to identify inefficiencies and areas for improvement.
2.  Identify Gaps: Continuously monitor operations to spot any gaps in service delivery, coordination, or patient experience.
3. Develop Reporting Structures: Create and maintain effective reporting formats that provide clear visibility into unit performance, issues, and resolutions.
4. Unit-Level Insight: Maintain deep knowledge of the unit's functioning — patient flow, staff responsibilities, peak times, and recurring challenges — to ensure smooth daily operations.
5. Team Coordination & Support: Guide and support FCs in handling escalations, ensuring SOP adherence, and maintaining quality communication with patients and departments. 15-20 members
6.  Data-Driven Decision Making: Use collected data and reports to support improvements and optimize processes across the unit.
7. Training & Mentorship: Assist in up skilling new or existing team members through guidance, performance feedback, and process clarifications.
8.  Escalation Handling : Be the first point of contact for escalations before they reach management, resolving issues quickly and professionally.
9.  Attire Monitoring : Ensure all FC team members follow the proper dress code and grooming standards as per hospital protocol, maintaining a professional and hygienic appearance at all times.
10.  Zimyo Attendance Follow-up : Regularly monitor attendance records on the Zimyo app, follow up with team members on missing punches or irregularities, and ensure timely correction and compliance.

Other -

Should have experience of Handling the team of sales executive
Must TL experience - 3 yrs
Max 35 age
Travel allowances will be given upto 5500 by company .
Will handle team of 12 - 13 members .
Direct sales experience only ( no prior experience of telelcalling )
Good Comms and stable person