After Care Consultant

Our Company

Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey. We pride ourselves on our customer centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance and warranty period of every home we build.

The Role

Be the welcoming voice for our homeowners. Reporting to the Team Leader, you’ll guide clients through their maintenance journey, keep them informed, and ensure every interaction feels supported and valued.

• Manage incoming client queries with warmth and professionalism
• Acknowledge, action, record and close out service requests
• Maintain accurate notes and documentation in internal systems
• Keep ...