After-Hours Representative

Overview

This position generally performs 30 hours of work each week, completing 6-hour shifts daily between 7pm and 7am. When DST is off it moves from 8pm to 8am.

The After Hours Representative provides customer assistance and operational support during the night shift, ensuring continuous service coverage outside of regular business hours. This role focuses on managing deactivation cases, updating device information in Salesforce, and handling device, SIM, and account deactivations. Additionally, the After Hours Representative supports special projects and contributes to maintaining service quality and accuracy across customer operations.

• Assist customers during non-business hours via calls, chats, and emails.
• Follow and manage deactivation cases, ensuring all device and account details are accurately recorded.
• Perform device, SIM card, and account deactivations following established procedures.
• Support special...