After Sales Customer Service Representative

Customer Support:

• Assist customers with post-purchase concerns, such as product usage, installation, or maintenance.
• Handle complaints or issues related to damaged or defective products, ensuring timely resolutions.
• Provide guidance on warranties, returns, exchanges, and repairs.

Follow-Up Services:

• Conduct follow-ups with customers to ensure satisfaction with their purchase.
• Proactively address potential concerns or questions customers may have.

Product Knowledge:

• Maintain in-depth knowledge of the company’s kitchenette products and services.
• Offer professional advice on product care, upgrades, and compatible accessories.

Coordination:

• Collaborate with other departments, such as logistics, sales, or technical teams, to resolve customer concerns efficiently.
• Coordinate service or repair schedules with technicians when re...