After Sales Service Engineer

Responsibilities

• Promptly respond to after‑sales service requests from international clients and handle robot after‑sales service tasks.
• Establish and maintain good relationships with clients, conducting regular communication and after‑sales follow‑ups.
• Conduct robot delivery training for customers and assist the supervisor in improving and continuously enhancing the robot training system.
• Provide technical consultation services related to robots for customers.
• Assist customers with robot teaching and programming debugging work.
• Follow established procedures to escal‑ate issues that cannot be personally resolved to relevant personnel or supervisors, and track progress until the problem is solved.
• Collect, organize, analyze, and provide feedback on data.

Qualifications

• Bachelor's degree in Electrical Engineering, Automation, Mechatronics, or a related field. Educational requ...