after-sales service technician

Megamo is a prestigious bicycle brand based in Girona, Spain, driven by passion, innovation and performance. As part of our international growth, we are currently looking for an
After-Sales Service Technician
to strengthen our technical support and spare parts service.

This role is key to ensuring a
high-level and consistent After-Sales Service
, working closely with dealers and internal teams. We are looking for a highly organised and solution-oriented person with good technical bike knowledge and excellent communication skills.

Key Responsibilities

• Provide
  technical After-Sales Service support
  , dealers, customers and sales representatives.
• Manage and coordinate
  warranty cases, technical incidents, spare parts requests, repairs and returns
  .
• Maintain and improve
  After-Sales Service processes and protocols globally
  , ensuring consistency and efficiency.
• Support and train technical teams in inte...