After-Sales Technical & Quality Control Manager (EV)[Geely Auto Brand]

Job Responsibilities:

After-Sales Technical Management (EV Focus)

• Lead and optimize the EV after-sales technical support system across authorized dealers and service partners.

• Provide technical guidance on high-voltage systems, battery, e-motor, inverter and vehicle control systems.

• Act as the escalation point for complex, critical or recurring technical issues.

• Manage and implement Technical Service Bulletins (TSB), service campaigns and recalls.

Quality Control & Continuous Improvement

• Establish and execute the EV after-sales quality control framework, including repair quality audits and technical compliance checks.

• Analyze warranty claims, technical complaints and field data to perform root cause analysis (RCA).

• Drive continuous improvement initiatives to enhance key quality KPIs: First-Time Fix Rate, repeat repair rate, warranty cost, CSI, etc.

Warranty & Q...