After Sales Technical Support

Description

• Provide excellent after-sales support to customers, ensuring their satisfaction and resolving issues promptly.
• Assist with technical inquiries related to products, guiding customers through troubleshooting processes.
• Maintain detailed records of customer interactions and support activities through our CRM system.
• Collaborate with sales and technical teams to improve the customer experience and product offerings.
• Gather feedback from customers to inform product development and enhancements.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years of experience in a customer support role
• Skills and Competencies: Proficient in Customer Relationship Management (CRM) tools, including Salesforce
• Skills and Competencies: Strong sourcing and technical troubleshooting skills
• Qualit...