Aftermarket Services Coordinator

Overview

Serve as a primary consultant on customer equipment service matters relating to policies, programs, capabilities, requirements, and long-range goals. Often the first-person customers and sales come in contact with to support undefined equipment service needs. Act as liaison between sales and operations with responsibilities for communicating with customers about equipment needs (maintenance, repair, overhaul, upgrade). Schedule work and relay information to the appropriate internal contact(s). 

Key Responsibilities

Primary duties may include, but are not limited to:

• Advise customers about OEM recommendations.
• Perform routine communications and interactions with OSRs and direct customers.
• Problem solves by translating customer-reported problems into actionable service solutions.
• Confer with customer or OSR about equipment condition and use history to select appropriate ...