Job Description
Futures are looking to appoint an Aftersales Engineer with a strong technical background and a customer-focused mindset. This role sits at the intersection of engineering and customer support, playing a critical part in ensuring product performance, customer satisfaction, and long-term client relationships.
You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.
Key Responsibilities
Act as the primary technical liaison between the business and customers for aftersales support
Investigate and diagnose technical issues related to manufactured products, both remotely and on-site where required
Provide clear, professional technical guidance to customers on product performance, faults, and corrective actions
Support root cause analysis and contribute to corrective and preventive action (CAPA) activities
Work ...
You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.
Key Responsibilities
Act as the primary technical liaison between the business and customers for aftersales support
Investigate and diagnose technical issues related to manufactured products, both remotely and on-site where required
Provide clear, professional technical guidance to customers on product performance, faults, and corrective actions
Support root cause analysis and contribute to corrective and preventive action (CAPA) activities
Work ...
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