Job Description
Ensure the proper and timely movement of freight and information, while complying with internal and external requirements and providing exceptional operational customer service within the Air Import department.
Responsibilities
- Handles both Freehand and Nomination accounts
- Freehand: Handles files from activation till billing to customer
- Nomination: Handles files before activation till billing to customers
- Performs all operational activities and ensures smooth day to day operations
- Checks process board
- Acknowledges loads, key in accurate and timely data entry into our operating system (Navisphere) throughout the coordination of shipments
- Informs Commercial Team for Freehand loads appearing in process board for approval
- Ensures House Airway Bill, CI & PL are in our operating system (Navisphere) or sent via email from agents/Commercial Team
- Monitors cargo arrival with Gateway
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