Agent Operations Specialist

Purpose of Position

The Agent Operations Specialist is responsible for supporting the day-to-day operational success of our independent freight agents. This role handles a wide range of functions, including order entry, track and trace, customer/carrier communication, and issue resolution.

Key Accountabilities

• Order Management
  • Enter and update loads accurately in TMW.
  • Confirm pickup and delivery details, and ensure all shipment data is complete and accurate.
  • Monitor shipments and update status changes as needed.
• Customer Service Support
  • Act as a day‑to‑day extension of the agent's team by communicating with their customers as needed.
  • Provide proactive updates, respond to customer inquiries, and resolve service issues with professionalism.
  • Escalate urgent issues to the agent or appr...