Agent Support Representative

This position will provide a positive and key experience to ensure Agent satisfaction. The employee must, at all times, handle calls with the required level of service, providing polite and professional attention, offering exceptional service by answering questions, managing complaints, and resolving issues related to the products and services offered by RIA.
Our standard is to provide the highest level of service to our agents through our inbound call center.
Do not divert any calls for any reason.
Introduce yourself to the user, identifying yourself properly.
Enter and verify Agent information accurately in our system.
Manage phone calls effectively, including but not limited to putting on hold, transferring to other departments promptly, or disconnecting calls without the Agent's consent.
If it is necessary to transfer the user to another department, this process must be done immediately and in a timely manner.
It is prohibited to end calls unilaterally without ...