Job Description

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates are currently working on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, who make a difference, who have fun, and who love their work.

In January 2022, we started our operations in Latin America and committed to growing our local community and investing in the market.

SoftServe’s Research AI Lab is an applied research group inside R&D building next-gen agentic AI systems that move from lab to production. You’ll join a 150+ person organization of research engineers, architects, and product minds working across LLMs, multi-agent orchestration, trustworthy AI, and real-time systems. We turn breakthrough ideas into measurable client impact, shipping reference architectures, SDKs, and production-grade agents for complex, real-world workflows.

IF YOU ARE

  • A hands-on AI architect, or senior consultant with a deep interest in agentic AI systems, and human-centered design
  • Proficient in LLMs (fine-tuning, function/tool use, RAG), multi-agent frameworks and graphs (planning, coordination, memory, tool routing)
  • Fluent in orchestration, LLM Ops/MLOps and production on AWS/Azure/GCP
  • Capable of communicating and advising clients and delivery teams to find clarity amid complexity
  • Comfortable in leading client workshops, enablement programs, and maturity assessments that align vision, value, and execution
  • Familiar with pre-sales processes and advisory roles

    • AND YOU WANT TO

  • Lead engagements that turn AI investment into agentic performance — showing clients clear, defensible results from their technology spend
  • Partner side-by-side with client teams and internal delivery groups to ensure every agentic project succeeds through shared ownership and transparency
  • Guide organizations through AI readiness, orchestration design, and agentic adoption, bringing structure where there’s uncertainty
  • Serve as the connective tissue between innovation and delivery — helping enterprises realize the real-world efficiency, scale, and trust that autonomy enables

    • TOGETHER WE WILL

  • Turn AI investment into agentic performance with clear, measurable outcomes
  • Build trust in AI by proving its value through clear outcomes, not abstractions
  • Publish patterns, speak at events, and shape SoftServe’s agentic roadmap from research to adoption

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